FAQ

We are primarily an online brand. All orders are placed through our website, and we ship worldwide. If you’re in Zagreb and would like to see samples or pick up your order in person, please reach out to us at info@sensualstyleco.com to discuss possible arrangements.

You can reach us by email at info@sensualstyleco.com or via our Contact Page. We aim to respond within 2 business days.

If you need your dancewear quickly, please email us at info@sensualstyleco.com before placing your order. Depending on our production schedule, we may be able to expedite your order for an additional fee.

Yes, we ship from our facility in Zagreb, Croatia, to customers all around the globe.

Since each piece is handmade, please allow 5-7 business days for production. Once shipped, delivery times vary depending on your location: Within Europe: approximately 5-7 business days Outside Europe: approximately 10-15 business days

If you live outside the European Union, your order may be subject to customs duties or import taxes upon arrival. These charges are your responsibility. Please check with your local customs office for more information.

We currently accept bank transfers (virmanske uplate) only. After you place an order, you’ll receive an email with our bank details and instructions on how to finalize payment.

Not yet! We’re working on adding more payment methods in the future, but for now, all payments must be completed via bank transfer.

If you need to cancel, please contact us at info@sensualstyleco.com as soon as possible. If production has not yet begun, we can usually accommodate a cancellation. If production has already started, certain fees may apply.

We provide a size chart on each product page (or you can find it at Size Chart). If you’re still unsure, email us your measurements, and we’ll recommend the best size.

Absolutely! Our dancewear is handmade, so we can often accommodate changes in length, color, or design details. Please contact us before or immediately after placing your order to confirm availability and pricing (if applicable).

We offer a 30-day return policy for standard sizes. Items must be unworn and in their original condition. Custom or personalized orders are generally non-returnable unless they are defective.

Email us at info@sensualstyleco.com with your order details and reason for return. We’ll provide instructions on shipping the item back. Once we receive and inspect it, we’ll process your refund or exchange (if applicable).

Customers are typically responsible for return shipping costs unless the item is defective or we made an error with your order. In that case, we’ll cover the return shipping or provide another suitable solution.

We recommend hand washing in cold water with mild detergent and laying flat to dry. This helps preserve both the color and elasticity of the fabric over time.

We choose high-quality, dance-friendly fabrics that offer comfort, stretch, and durability. Wherever possible, we aim to use eco-friendly materials in line with our commitment to sustainability.